How to choose the right IT- outsourcing company for your business
Have you decided to give your company’s IT needs for outsourcing – partially or completely? Are you ready to automatise your business, scale your company, and decrease the costs? Here are some key tips to help you choose a reliable IT- outsourcing partner.
Top 5 factors that should be considered when choosing the IT- outsourcing company:
Experience and reputation
Choose a company with an outstanding reputation, proven by years of experience in the market and positive customer feedback. Check out their portfolio and read the feedbacks to assess the partner’s reliability.
Comprehensiveness of services
IT- outsourcing covers a wide range of services: from equipment management to data protection and system administration. In order to avoid difficulties in working with several suppliers, choose a company that provides with all the necessary IT- solutions for your business.
Modern tools and support systems
A reliable outsourcing company should provide 24/7 monitoring and have a HelpDesk system for the efficient requests’ management and support. Make sure that there are a few ways to submit the requests, for example, through customer portals or chat bots.
Clear agreements on services’ provision
Ensure that the company offers a Service Level Agreement (SLA) and Non-Disclosure Agreement (NDA) in order to determine the expectations, efficiency standards, and data privacy.
Response speed
The speed of the response to your first inquiry can be a strong indicator of the future support. If a company responds within 24 hours, you’re probably in good hands. Delays may indicate possible problems with the response in the future.
Key questions to be asked before choosing:
How many technicians will be servicing your business?
Will you have a dedicated manager for the cooperation with the company?
What is the expected response time for the support requests?
How will you be able to track the progress of the open requests?
What kind of support (on-site and remote) is included in the monthly price?
Don’t waste time and money – find a reliable partner to strengthen your business. Get in touch with the experienced IT- outsourcing company Taurus Quadra LTD for a consultation today.
Taurus Quadra LTD is your quick solution in the world of IT- solutions!
Taurus Quadra LTD’s services include planning, design, implementation of SharePoint/Microsoft 365/Dynamics 365/MS projects, as well as the development of corporate portals and business applications. Taurus Quadra LTD specialises in the development of mobile applications for Android, IOS and Windows.
Choose Taurus Quadra for the qualitative solutions and exceptional service.
More information is on the website https://tau-quadra.com/
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